Support
Need help with VibrantEye? Start with the common questions below. If your answer isn't there, email us and we'll get back to you.
Contact: support@nirbyte.com
Please include your device model, app version, and the display name on your account. It makes troubleshooting much faster.
Frequently asked questions
When does the daily color reset?
A new target color goes live at midnight UTC.
My photo scored lower than I expected. Why?
Scoring is automated: the app isolates the object in your shot, extracts its dominant color, and compares it to the day's target hex. Lighting matters a lot: shadows, glare, and warm indoor light all shift the captured color. Try even, natural light and fill the frame with the object.
My score or streak didn't save.
Scores sync when the app has a connection. If a result seems missing, check your connection and reopen the app. If it still doesn't appear, email us with the approximate time of the hunt.
Can I remove one of my photos from the leaderboard or Hall of Fame?
Yes. Email us the day number and we'll remove it. Deleting your account removes all of your photos.
How do I report an inappropriate photo or name?
Long-press an entry in the app to open the report dialog, or email us with a screenshot or the display name and day number. Reports are reviewed promptly, and content that violates the Terms of Service is removed.
How do I delete my account?
In-app via Profile → Account → Delete my data → Delete everything, or by email (full details on the Account Deletion page).
I found a bug.
Brilliant. Tell us! Describe what you did, what you expected, and what happened instead. Screenshots or screen recordings help enormously.